Frequently Asked Questions
Order
We accept ACH wire transfers, checks, and major credit cards. Please note that credit card payments are subject to a processing fee.
We currently accept payments in U.S. dollars only.
Because all Brivaro products are produced in scheduled batches and materials are allocated upon order confirmation, the following policy applies:
- Before Production Begins
Orders may be modified or canceled within 24–48 hours of placement, provided production has not started. Any payment made will be refunded in full. - After Production Has Started
Once production has begun, orders cannot be canceled or modified. Deposits are non-refundable, as materials and factory resources have already been committed. - In-Production Cancellation Requests
In rare cases, cancellation requests after production has started may be reviewed. If approved, cancellation fees will apply, including: - Cost of materials
- Production work completed
- Any associated factory or logistics costs
Remaining balance, if any, will be refunded. - Completed Orders
Orders that have completed production or are in transit cannot be canceled.
Tariffs may impact the final cost of your order. However, as we diversify across the world, including building some items domestically and expanding our product lines to be made in the United States, we are minimizing these additional costs as much as we can and continue to diversify.
We do not offer on-site measuring or installation. However, we’re happy to provide guidance and recommendations on where our products would work best to support your project planning.
Brivaro offers preferred pricing through our Brivaro Reserve program, designed for a select group of interior designers and trade professionals.
Access to Brivaro Reserve is by application only and is curated to ensure alignment with our design standards and project focus.
If you’re interested in joining, we invite you to apply and share more about your work and upcoming projects.
We require a 50% deposit to place your order, with the remaining 50% due once the order is finalized before shipment.
We partner with leading manufacturers across the United States, China, and Europe to ensure a balance of quality, craftsmanship, and design versatility. While our production is global, we serve clients worldwide with reliable delivery and carefully managed lead times.
Estimated lead time: 12–15 weeks from receipt of deposit and approvals.


